This is Mike.
And this is Sam.
You may have been on the phone with them at some point in time.
These are the names they chose for their jobs as customer service agents for a large American telecommunications company, which has outsourced these jobs to India.
They work in the city of Bangalore, and were on vacation in Pondicherry for a 3-day holiday. They work Monday-Friday from 9:30pm to 5:30am (they were proud of the fact that they had a two-day weekend like other Americans, as many companies in India operate on Saturdays and only have Sundays off).
Their real names are Pawar and Jagadish. When I asked them how they chose their professional names, they told me that Mike reminded them of Michael Jackson, and that Sam sounded typically American.
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